Customer Journey Mapping — the heart of Digital Transformation

Digital technologies such as analytics, mobility, social networks, cloud computing and the Internet of Things are making old ways of working redundant and forcing companies to transform. According to Raman Sapra, global head of Dell’s digital business services, the best way to leverage digital is to take a comprehensive rather than a piecemeal approach. And a key tool to achieve this is customer journey mapping, where powerful new data collection and analytics tools are helping to provide deeper insights to fuel performance. In this paper, experts from Wharton and Dell examine how this mapping is at the heart of digital transformation.

Sourced through Scoop.it from: knowledge.wharton.upenn.edu

See on Scoop.itDigital Collaboration and the 21st C.

Bloom’s Taxonomy for the Digital World – Printable Table

Since its publication in 1956, Bloom’s Taxonomy has been a foundation of most modern education systems. While the overarching principles have remained the same, changes in understanding, experience and technology have seen the Taxonomy take on a number of different forms, for a number of different purposes and applications.

 

The below overview shows the progression of Bloom’s Taxonomy, how each thinking skill applies in practice, and examples of activities using digital tools.

Sourced through Scoop.it from: www.fractuslearning.com

See on Scoop.itDigital Collaboration and the 21st C.

In Amsterdam, web archaeologists excavate a digital city

Dutch researchers are trying to reconstruct a social-media platform from 1994, raising questions over how to preserve humanity’s digital heritage.

Sourced through Scoop.it from: www.csmonitor.com

See on Scoop.itDigital Collaboration and the 21st C.

How museums are adapting to ‘selfie culture’ – Stuff.co.nz

The museum of the future hasn’t quite arrived, but institutions are quietly updating and innovating.

Sourced through Scoop.it from: www.stuff.co.nz

See on Scoop.itDigital Collaboration and the 21st C.

Museums tap digital technology to strengthen connections with audience – Daily Democrat

The museum of the future will know exactly where you are and maybe even what you want to see.

Sourced through Scoop.it from: www.dailydemocrat.com

See on Scoop.itDigital Collaboration and the 21st C.

Morning Stories: Trapped In The Digital World

Songwriter Sandi Thom wants us to look up from our phones and tablets and communicate face to face.

Sourced through Scoop.it from: news.sky.com

See on Scoop.itDigital Collaboration and the 21st C.

John McAfee: Volunteers are the key to a secure digital world – Digital Trends

John McAfee says he will reach out to the volunteer security groups to help bolster their efforts in ways that are effective and will protect our future.

Sourced through Scoop.it from: www.digitaltrends.com

See on Scoop.itDigital Collaboration and the 21st C.

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